Lost or stolen card
Call us immediately if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges
Call us on:
0345 600 6000
Online banking support
Find out how to register for online banking, request a username reminder or password reset and stay safe online in our help centre
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Mobile app support
Information and guides for logging into the mobile app and setting up Apple Pay, Google Pay and Samsung Wallet can be found in our help centre
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Forgotten details
Find out how to request a username reminder or reset your security or passcode details in our help centre
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Report fraud
Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.
Lines are open 24 hours a day, 7 days a week.
Call charges
Current account and savings accountcustomers call us on:
03457 212 212
Credit card customers call us on:
0345 600 6000
Business account customers call us on:
03457 213 213
Business banking customers
If you’re looking to call us about fraud, payments, general business banking enquiries, or specific business services, you can find the number you need here Business banking Contact us.
You can also find the relevant help and support, as well as frequently asked questions, on Business banking Help and support.
Current accounts
Information and guides to support with current accounts can be found in our help centre
You can also call us on:
03457 212 212
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries for Everyday Extra, and Privilege / Privilege Premier call:
0344 249 9981
Call charges
Credit cards
View our range of credit cards here.
Find out more about activating your credit card
To speak to an advisor about your fixed rate, balance transfer or members credit card, please call:
0345 600 6000
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
Savings
Information and guides to support with savings accounts can be found in our help centre
You can also call us on:
03457 212 212
Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges
Mortgages
New or existing Co-operative Bank and Britannia mortgage customers can speak to an advisor about borrowing more or moving house. Lines are open 9am to 5pm, Monday to Friday. Call charges
Call us on:
08000 288 288
Travel
Find out how to use your credit and debit cards abroad and when to tell us you're travelling abroad in our help centre.
You can also send us a secure message or call us on:
03457 212 212 for current accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Difficult times
Information and guides to support with bereavement, power of attorney, court of protection and major life events can be found in our help centre
You can also call us on:
03457 212 212 for current accounts and savings accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Financial support
Information on payment arrangements and support when going through divorce, illness, redundancy, maternity and other major life events can be found in our help centre.
You can also call us on:
03457 212 212 for current accounts
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
Statements
Find out more about statements in our help centre.
If you need to order a copy statement for a current account, savings account or credit card, you can send us a secure message or call us on:
03457 212 212 for current accounts, savings accounts, loans and ISAs
0345 600 6000 for credit cards
Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges
If you need to order a copy statement for a mortgage, please call us on:
08000 288 288 for a Co-operative Bank or Britannia mortgage. Lines are open 9am to 8pm Monday to Friday, 9am to 1pm Saturday.
For current accounts, savings account, loans, ISAs and credit cards:
- It will cost you £2.50 per statement (capped at £10 per request)
- You can order a copy statement from any time in the last 7 years.
For mortgages:
- It will cost you £25 per statement
- You can order a copy statement from any year you've had a mortgage.
Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay, please mention that you agree to the above charges if you’re requesting copies by secure message.